Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Last Updated: November 17, 2025
Zannolli - UPRISE CORPORATIONS LLC
Welcome to our FAQ page! Here you'll find answers to the most common questions about ordering, shipping, returns, payments, and more. If you can't find what you're looking for, please contact us and we'll be happy to help.
ORDERS & SHOPPING
How do I place an order?
Placing an order is easy:
- Browse our products and add items to your cart
- Click on the shopping cart icon to review your items
- Click "Checkout" when you're ready to complete your purchase
- Enter your shipping and payment information
- Review your order and click "Complete Order"
- You'll receive an order confirmation email within minutes
Can I modify or cancel my order?
You may cancel your order within 2 hours of purchase by contacting us immediately at support@zannolli.com or +(1) 469 738 9887.
Once your order has been processed (2-5 business days), we cannot cancel it. However, you can return items within 60 days of delivery according to our Return Policy.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to:
- Track your orders easily
- Save your shipping addresses
- View your order history
- Receive exclusive offers and updates
Is my personal information secure?
Yes. We use SSL encryption to protect your personal and payment information. We never store complete credit card details on our servers. All payments are processed securely through trusted third-party processors. For more details, see our Privacy Policy.
SHIPPING & DELIVERY
Where do you ship?
We currently ship to addresses within the United Kingdom (UK). We are considering expanding to additional countries in the future. Please check back for updates.
How much does shipping cost?
Shipping is included in the product price for all orders to the United Kingdom. There are no additional shipping charges at checkout for UK deliveries.
How long will it take to receive my order?
Processing Time: 2-5 business days (Monday to Friday)
Delivery Time: 5-7 business days after processing
Total Time: 7-12 business days from order placement to delivery
Please note that delivery times are estimates and may vary based on your location and external factors such as carrier performance or customs clearance.
Do you ship to PO Boxes?
No, we are unable to ship to PO Boxes or military APO/FPO addresses. Please provide a physical street address for delivery.
How can I track my order?
Once your order is shipped, you will receive an email with:
- Your tracking number
- Carrier information
- Estimated delivery date
- Link to track your shipment online
You can also track your order by visiting our Track Order page and entering your tracking number.
Tracking information is typically available within 24-48 hours after your order is shipped.
What if my order doesn't arrive?
If your package does not arrive within the estimated 7-12 business days, please contact us immediately at support@zannolli.com. We will initiate an investigation with the shipping carrier and work to resolve the issue. If the package is confirmed lost, we will send a replacement or issue a refund based on your preference.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery at support@zannolli.com. Please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
- Description of the damage
We will arrange a replacement or refund at no additional cost to you.
Are there any customs fees or import duties?
Products are shipped from international locations and may be subject to UK customs processing. Import duties and taxes may apply depending on the value and nature of the goods. The customer is responsible for any customs duties, taxes, or fees imposed by UK customs authorities.
RETURNS & REFUNDS
What is your return policy?
We offer a 60-day return window from the date of delivery. Items must be returned in their original, unused condition with all tags and packaging intact.
Key Points:
- Return Window: 60 days from delivery date
- Refund Processing: 30 days after approval
- Return Shipping: Customer responsibility (£5.50 processing fee applies)
- Exceptions: We cover return shipping for defective or incorrect items
For complete details, please refer to our Return and Refund Policy.
How do I start a return?
To initiate a return:
- Contact us at support@zannolli.com within 60 days of delivery
- Include your order number and reason for return
- We will review your request within 2-3 business hours and provide a return authorization number and instructions
- Pack the item securely with all original tags and packaging
- Ship the item to the address provided using a service with tracking
When will I receive my refund?
Once we receive and inspect your returned item:
- Inspection: 5 business days after we receive the return
- Refund Processing: 30 days after approval
- Bank Processing: Additional 3-5 business days (varies by bank)
You will receive a confirmation email once the refund is processed. The refund will be issued to your original payment method.
What items cannot be returned?
The following items cannot be returned unless defective or unopened:
- Custom or personalized items
- Intimate apparel and undergarments (unless unopened in original packaging)
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
Who pays for return shipping?
The customer is responsible for return shipping costs. A £5.50 processing fee will be deducted from your refund.
Exceptions: We cover return shipping costs if the item is defective or we sent you the wrong item.
Can I exchange an item?
We offer exchanges for incorrect or defective items only. For size exchanges or if you want a different product, please return the original item and place a new order. This ensures faster processing and delivery.
PAYMENTS
What payment methods do you accept?
We accept the following payment methods:
- Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely through encrypted connections.
When will my payment be charged?
Your payment method will be charged immediately when you complete your order. You will receive an order confirmation email with your order details and receipt.
Is it safe to enter my credit card information?
Yes, absolutely. All payment information is encrypted using SSL (Secure Socket Layer) technology and processed securely by PCI DSS compliant third-party payment processors. We never store complete credit card information on our servers.
Why was my payment declined?
Payment declines can occur for several reasons:
- Insufficient funds in your account
- Incorrect card number, expiration date, or CVV code
- Your bank flagged the transaction as suspicious (contact your bank)
- Billing address doesn't match the address on file with your bank
If your payment is declined, please verify your information and try again, or contact your bank for assistance.
Can I use a discount code?
Yes, if you have a discount code, enter it in the "Discount Code" field at checkout before completing your purchase. The discount will be applied to your order total.
Discount codes cannot be combined with other offers unless specified and cannot be applied to orders that have already been placed.
PRODUCTS
Are the product images accurate?
Product images are for illustrative purposes and represent the item as accurately as possible. However, actual products may vary slightly in appearance due to factors such as photography, screen settings, and manufacturing variations. Colors may appear different on different devices.
What if a product is out of stock?
If a product is out of stock, it will be marked as "Sold Out" on the product page. You can sign up for email notifications to be alerted when the item is back in stock (if available).
Do you offer gift wrapping?
We do not currently offer gift wrapping services. However, all items are packaged securely for safe delivery.
Can I see size charts?
Yes, size charts are available on individual product pages (where applicable) or on our dedicated Size Chart page. Please refer to these charts before placing your order to ensure the best fit.
ACCOUNT & PRIVACY
How do I create an account?
Click on the "Account" or "Sign In" link in the header of our website, then click "Create Account." Enter your email address and create a password. You'll receive a confirmation email to verify your account.
I forgot my password. What should I do?
Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a link to reset your password.
How do I update my account information?
Log in to your account and go to "Account Settings" or "My Account." You can update your personal information, email address, password, and saved addresses.
Can I delete my account?
Yes, you can request account deletion by contacting us at support@zannolli.com. We will delete your account and personal data within 30 days, except for data we are legally required to retain (such as order history for tax purposes).
How do you use my personal information?
We collect and use your personal information to process orders, provide customer support, improve our services, and send you updates (with your consent). We do not sell or rent your personal information to third parties. For complete details, see our Privacy Policy.
How do I unsubscribe from emails?
You can unsubscribe from marketing emails by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email
- Logging into your account and adjusting your email preferences
- Contacting us at support@zannolli.com
Note: You will still receive transactional emails (order confirmations, shipping updates, etc.) even if you unsubscribe from marketing emails.
CUSTOMER SERVICE
How can I contact customer service?
We're here to help! Contact us through any of the following methods:
- Email: support@zannolli.com
- Phone: +(1) 469 738 9887
- Contact Form: Contact Us
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST
- Response Time: 2-3 business hours during business hours
What if I have a question not answered here?
If you can't find the answer you're looking for, please don't hesitate to contact us at support@zannolli.com or call us at +(1) 469 738 9887. Our customer service team is happy to help!
COMPANY & POLICIES
Who is Zannolli?
Zannolli is the trading name of UPRISE CORPORATIONS LLC, a company registered in the United States. We specialize in providing high-quality fashion and lifestyle products to customers in the United Kingdom.
Company Details:
- Legal Entity: UPRISE CORPORATIONS LLC
- Trading Name: Zannolli
- Tax ID (EIN): 39-3241492
- Address: 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States
Where can I read your policies?
All our policies are available on our website:
Do you have a physical store?
No, we are an online-only retailer. All orders are placed through our website at zannolli.com.
UPRISE CORPORATIONS LLC
Trading as: Zannolli
1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, United States
Email: support@zannolli.com | Phone: +(1) 469 738 9887
EIN: 39-3241492
© 2025 Zannolli - UPRISE CORPORATIONS LLC. All rights reserved.