Payment Policy

Last Updated: November 17, 2025

Zannolli - UPRISE CORPORATIONS LLC

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At Zannolli, we value your safety, convenience, and trust. We offer various secure payment methods that are easy to use and strictly comply with United Kingdom and international payment regulations. This Payment Policy outlines the payment options available, how transactions are processed, and the security measures we implement to protect your financial information.

PAYMENT METHODS ACCEPTED

We accept the following secure payment methods on our website, zannolli.com:

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1. CREDIT AND DEBIT CARDS

Fast and Secure Card Payments

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover (where applicable)

How to Pay with Credit/Debit Card:

1. Select "Credit Card" or "Debit Card" as your payment method at checkout
2. Enter your card number, expiration date, and CVV security code
3. Provide your billing address (must match the address registered with your card)
4. Review and confirm your order
5. Your payment will be processed immediately, and you'll receive an order confirmation email

Security: All card transactions are encrypted using SSL (Secure Socket Layer) technology and processed through PCI DSS compliant payment processors. We never store your complete card details on our servers.

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2. PAYPAL

Trusted Global Payment Platform

PayPal is a widely recognized and trusted payment platform that allows you to pay securely using your PayPal account balance, linked bank account, or credit/debit card.

How to Pay with PayPal:

1. Select "PayPal" as your payment method at checkout
2. You will be redirected to the PayPal website
3. Log in to your PayPal account or choose to pay as a guest
4. Review your order details and confirm the payment
5. You will be redirected back to our site with your order confirmation

Benefits: PayPal offers buyer protection, secure transactions, and the convenience of not sharing your financial information directly with merchants.

Note: PayPal may charge currency conversion fees if your PayPal account is not in British Pounds (GBP).

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3. APPLE PAY

Quick and Secure Mobile Payments

Apple Pay allows you to make fast, secure purchases using your Apple device (iPhone, iPad, Mac, or Apple Watch).

How to Pay with Apple Pay:

1. Select "Apple Pay" as your payment method at checkout
2. Your shipping and billing information will be auto-filled from your Apple Wallet
3. Authenticate the payment using Face ID, Touch ID, or your device passcode
4. Your payment will be processed immediately, and you'll receive confirmation

Security: Apple Pay uses tokenization technology, meaning your actual card numbers are never shared with merchants or stored on Apple servers.

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4. GOOGLE PAY

Seamless Payments Across Devices

Google Pay offers a fast and secure way to pay using your Google account on any device (Android, desktop, or iOS).

How to Pay with Google Pay:

1. Select "Google Pay" as your payment method at checkout
2. Sign in to your Google account if prompted
3. Select your preferred payment method saved in Google Pay
4. Confirm the payment
5. You will receive an immediate order confirmation

Security: Google Pay encrypts your payment information and never shares your actual card number with merchants.

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5. SHOP PAY

Express Checkout by Shopify

Shop Pay is Shopify's accelerated checkout solution that saves your payment and shipping information for faster future purchases.

How to Pay with Shop Pay:

1. Select "Shop Pay" at checkout
2. Enter your email and mobile number (first-time users)
3. Verify your identity via SMS code
4. Your payment and shipping details are securely saved for future orders
5. Confirm your order with one click

Benefits: Shop Pay offers purchase tracking, carbon offset options, and Shop Pay Installments (buy now, pay later) where available.

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PAYMENT PROCESSING

When Will My Payment Be Charged?

Your payment method will be charged immediately when you complete your order at checkout. You will receive an order confirmation email with your receipt and order details.

Order Confirmation

Once your payment is successfully processed, you will receive:

• An order confirmation email to the address provided at checkout
• Your order number for tracking and reference
• A receipt showing the items purchased and total amount charged
• Estimated delivery timeframe (7-12 business days)

Payment Authorization

When you place an order, we may authorize your payment method to verify that funds are available. This authorization may appear as a pending charge on your account. The funds will be captured once your order is confirmed and processed (typically within 2-5 business days).

CURRENCY

All prices on our website are displayed in British Pounds (GBP) unless otherwise stated. If you are paying with a payment method in a different currency, your bank or payment provider may apply currency conversion fees. Please check with your bank or payment provider for their currency conversion rates and any applicable fees.

PRICING AND PAYMENT ERRORS

Pricing Errors

While we strive to provide accurate pricing information, errors may occur. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed and your payment method has been charged.

If your order is cancelled due to a pricing error, we will notify you immediately and issue a full refund to your original payment method.

Payment Declined

If your payment is declined, your order will not be processed. Common reasons for payment declines include:

• Insufficient funds in your account
• Incorrect card number, expiration date, or CVV code
• Billing address does not match the address registered with your bank
• Your bank flagged the transaction as suspicious (contact your bank to authorize)
• Daily spending limit exceeded
• Card has expired or been reported lost/stolen

If your payment is declined, please verify your payment information and try again, or contact your bank for assistance. You may also try a different payment method.

REFUNDS

Refund Processing

If you return a product or your order is cancelled, refunds will be issued to your original payment method within 30 days after we receive and approve your return.

Refund Timeline by Payment Method:

• Credit/Debit Cards: 30 days from approval, plus 3-5 business days for your bank to process
• PayPal: 30 days from approval, refund appears immediately in your PayPal account
• Apple Pay / Google Pay: 30 days from approval, plus 3-5 business days for bank processing
• Shop Pay: 30 days from approval, refund appears in your Shop Pay account

A £5.50 processing fee will be deducted from your refund (except for defective or incorrect items).

For complete refund information, please refer to our Return and Refund Policy.

SECURITY AND FRAUD PREVENTION

SSL Encryption

All transactions on our website are protected by SSL (Secure Socket Layer) encryption, which encrypts your payment information during transmission to prevent unauthorized access.

PCI DSS Compliance

We use PCI DSS compliant payment processors to handle all transactions. This means your payment information is processed according to the highest security standards set by the payment card industry.

Tokenization

For digital wallets (Apple Pay, Google Pay), we use tokenization technology, which replaces your actual card number with a unique token. This means your real card details are never shared with or stored by us.

Fraud Detection

We employ advanced fraud detection systems to monitor transactions for suspicious activity. If we detect potential fraud, we may:

• Contact you to verify the transaction
• Request additional verification (ID, billing statement)
• Cancel the order if we cannot verify legitimacy

These measures are in place to protect both you and us from fraudulent transactions.

Data Storage

We never store your complete credit card information on our servers. Payment data is processed and stored securely by our third-party payment processors (Stripe, PayPal, Shopify Payments, etc.).

PAYMENT DISPUTES

Chargebacks

If you have an issue with your order or payment, please contact us first at support@zannolli.com or +(1) 469 738 9887. We are committed to resolving any concerns quickly and fairly.

If you initiate a chargeback with your bank or payment provider without contacting us first, it may result in:

• Delays in resolving the issue
• Additional fees charged by payment processors
• Suspension of your account

We will work with you to resolve any payment disputes amicably and efficiently.

Billing Errors

If you notice an error on your billing statement related to a Zannolli purchase, please contact us immediately at support@zannolli.com with:

• Your order number
• A description of the error
• A copy of your billing statement showing the error

We will investigate and resolve billing errors within 10 business days.

DISCOUNT CODES AND PROMOTIONS

Using Discount Codes

If you have a discount code, enter it in the "Discount Code" field at checkout before completing your purchase. The discount will be applied to your order total.

Discount Code Terms

• Discount codes are case-sensitive and must be entered exactly as provided
• Only one discount code can be used per order
• Discount codes cannot be combined with other offers unless specified
• Discount codes cannot be applied to orders that have already been placed
• Discount codes may have expiration dates or usage limits
• We reserve the right to cancel orders if discount codes are used fraudulently

TAXES AND DUTIES

Value Added Tax (VAT)

For orders within the United Kingdom, prices displayed on our website may include or exclude VAT depending on your location and our tax settings. Applicable taxes will be clearly shown at checkout before you complete your purchase.

Import Duties and Customs Fees

Products are shipped from international locations and may be subject to UK customs processing. Import duties and taxes may apply depending on the value and nature of the goods. The customer is responsible for any customs duties, taxes, or fees imposed by UK customs authorities.

For more information, please refer to our Shipping Policy.

CHANGES TO THIS PAYMENT POLICY

We may update this Payment Policy from time to time to reflect changes in our payment methods, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last Updated" date at the top.

We encourage you to review this Payment Policy periodically. Your continued use of our Site and services after changes are posted constitutes your acceptance of the revised policy.

CONTACT US

If you have any questions or concerns about payment methods, billing, or this Payment Policy, please contact us:

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